This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.
 

Practice Charter

Helping Us to Help You

What We Will Do For You 

  • We are always committed to providing a compassionate, friendly and professional service. 
  • We will treat you with respect and will always listen to your concerns. 
  • We will always offer you the most appropriate treatment and advice. 
  • We will arrange a home visit if you are too ill to attend the surgery. 
  • We will make every effort to see you promptly. We will inform you how to obtain the results of tests and x-rays. 
  • We will try to deal at once with any problems or complaints. 
  • A doctor is on call at all times for emergencies. 
  • You have the right to see your health records subject to any limitations in law. 
  • Your records will be kept confidential. 
  • We will answer the phone promptly and politely. If you need to speak to a doctor you will be advised when you can do this. 

What You Can Do For Us

  • Please treat staff with courtesy and respect. 
  • If possible, please phone before 10.30am if you need a home visit unless in an emergency. Please however, attend surgery wherever possible.
  • Please tell us if you cannot keep your appointment. 
  • Please think carefully before calling us, or our deputising service, out at night. 
  • Ask if you are unclear about your treatment. 
  • Let us know if you change your name, address or telephone number. 
  • Please remember most delays are usually due to emergencies. Please be patient. 
  • Please treat your fellow patients courteously by keeping your appointment to time.


 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website