We're now using a new online consultation service called PATCHS, this replaces E Consult and is accessible through our practice website.
PATCHS has a number of advantages for both patients and staff:
Getting help from us quicker.
No queuing on the telephone.
Ability to submit requests any time day or night (though we can only respond during our opening hours).
Manage your prescriptions, consultations, sick notes and check your results.
Submit requests on behalf of someone you care for.
If the doctor or nurse decides you need an appointment, we will let you know.
Seeing what your request is in advance helps us to plan and prepare our work better.
It frees up the telephone lines for people that have emergency problems or that cannot physically use the internet.
Helps to manage and book patients in appropriately for the problems that require an appointment.
Helps to reduce the risk of spreading coronavirus and other illnesses to patients and staff.
Click on the link below to view a short video and more information about PATCHS.
We are aiming to go live with PATCHS on 30th March 2023 but if you would like to create an account beforehand please use the link below:
NHS ACCELERATED ACCESS TO YOUR PATIENT RECORD
The NHS wants to give people better ways to see their personal health information online. We know that people want to be able to access their health records. It can help you see test results faster. It also lets you read and review notes from your appointments in your own time.
We’re now letting you see all the information within your health record automatically. If you are over 16 and have an online account, such as through the NHS App, NHS website, or another online primary care service, you will now be able to see all future notes and health records from your doctor (GP). Some people can already access this feature, this won’t change for you.
This means that you will be able to see notes from your appointments, as well as test results and any letters that are saved on your records. This only applies to records from your doctor (GP), not from hospitals or other specialists. You will only be able to see information from 1st November 2022. For most people, access will be automatic, and you won’t need to do anything. Depending on our clinical system providers this date may change when they activate this for the practice.
Your doctor (GP) may talk to you to discuss test results before you are able to see some of your information on the app. Your doctor (GP) may also talk to you before your full records access is given to make sure that having access is of benefit to you. There might be some sensitive information on your record, so you should talk to your doctor if you have any concerns.
These changes only apply to people with online accounts. If you do not want an online account, you can still access your health records by requesting this information through reception. The changes also only apply to personal information about you. If you are a carer and would like to see information about someone you care for, speak to reception staff.
The NHS App, website and other online services are all very secure, so no one is able to access your information except you. You’ll need to make sure you protect your login details. Don’t share your password with anyone as they will then have access to your personal information.
If you do not want to see your health record, or if you would like more information about these changes, please speak to your GP or reception staff.
ENHANCED ACCESS - EVENING AND SATURDAY APPOINTMENTS
Starting from 1st October 2022, our practice is working together with other local GP surgeries to offer pre-bookable and on the day appointments at times to suit your needs. Appointments are now available until 8pm on weekdays, and between 9am and 5pm on Saturdays.
You can see a GP, Practice Nurse, Clinical Pharmacist, First Contact Physiotherapist or other health professional. Some appointments may be provided at a nearby surgery or hub rather than your local practice.
Please ask our receptionist for more information.
IMPORTANT - ACTION REQUIRED BY PATIENTS - SUSPENSION OF REPEAT PRESCRIPTIONS OVER THE TELEPHONE
- Repeat prescription requests over the phone will be suspended from 1st March 2022
- Please ask one of our reception team for information on how to get access to online repeat prescription requests (once you have your online details please activate as soon as possible as they expire after 7 days)
- You can still post the tear off foil from your prescription and either hand in to reception or post in the prescription box
- For patients who will not be able to do online or be able to hand in requests this will be discussed with their GP
01/12/2021 (3 months notice)