Practice Charter

What We Will Do For You 

• We are always committed to providing a compassionate, friendly and professional service. 
• We will treat you with respect and will always listen to your concerns. 
• We will always offer you the most appropriate treatment and advice. 
• We will arrange a home visit if you are too ill to attend the surgery. 
• We will make every effort to see you promptly. We will inform you how to obtain the results of tests and x-rays. 
• We will try to deal at once with any problems or complaints. 
• A doctor is on call at all times for emergencies. 
• You have the right to see your health records subject to any limitations in law. 
• Your records will be kept confidential. 
• We will answer the phone promptly and politely. If you need to speak to a doctor you will be advised when you can do this. 

What You Can Do For Us

• Please treat staff with courtesy and respect. 
• If possible, please phone before 10.30am if you need a home visit unless in an emergency. Please however, attend surgery wherever possible.
• Please tell us if you cannot keep your appointment. 
• Please think carefully before calling us, or our deputising service, out at night. 
• Ask if you are unclear about your treatment. 
• Let us know if you change your name, address or telephone number. 
• Please remember most delays are usually due to emergencies. Please be patient. 
• Please treat your fellow patients courteously by keeping your appointment to time.